How to Choose the Right Cloud Voice Provider

While a lot of the leading cloud telephony suppliers offer a range of services, many companies choose to procure their telephony solutions through an integrator or managed service provider.

Integrators can carry significant worth to the table — local technical resources, industry-specific knowledge, broader lifecycle companies, and better technical support.

Here’s what to look for when evaluating an integrator or managed service provider:

• Full lifecycle services. Integrators should provide companies ranging from discovery, design, and network configuration to project management, implementation, and post-sales support.
• Applications integration. Can the supplier integrate the sales, CRM, and business functions needed to run and optimize the business?
• Live, local support. Integrators usually present a customized and more private support experience to their clients. Often the integrator workforce has dealt with the same customer on several occasions and is familiar with the customer’s technical environment. Does the integrator have available 24/7/365 level one and two technical support?
• Training capabilities. Can the integrator provide on-site and online user training?
• Technical expertise. Does the integrator have a deep ‘technical bench,’ and is the workforce licensed by the cloud-telephony supplier
• Industry expertise. Can the integrator demonstrate a track record in related industries or business segments (e.g., small business)?

The Oceancyber Voice Solution

Much more than a phone system, Oceancyber Voice provides a broad family of integrated telephony and business communications services designed to offer your business a competitive edge.
A cloud-based alternative to traditional, premises-based phone systems, Oceancyber Voice is built using Netsapiens award-winning unified communications technology and gives services starting from basic telephony to collaboration, call center, mobile applications, and CRM integration.

Reliable and secure

Telephone communications are a critical part of your business. Hosted in redundant, highly-secure Class 4 data centers, Oceancyber Voice is designed and maintained according to {industry} greatest standards for secure, high availability (HA) computing facilities. The result? ‘5-9’s’ reliability delivers the most uptime and ensures business continuity, even when your building loses power or your ISP fails.

Local knowledgeable support

Oceancyber’s team of technical specialists will architect, implement, and optimize your Oceancyber Voice telephony solution. Oceancyber provides 7×24, dedicated telephony support delivered by live, local, ‘telephony trained’ support representatives.

How Oceancyber Voice can benefit your business

• Does not require in-house telephony expertise or a third-party service company for maintenance or system upgrades.
• Gives predictable month-to-month costs based on customers and features.
• Considerably lower implementation costs in comparison with deploying an on-premises system.
• Redundant, secure data centers with ‘5-9’s reliability’ ensure business continuity, even in ‘building power-down situations.

If you’re interested in working with the best support team, engineers, and dedicated account managers, reach out to us to learn what Oceancyber Voice can do for you!