What Is the Best Business Phone System?
Business phone systems are no longer easy tools that only make and receive calls. Now, a world of choices has opened up, with cloud-based solutions that enable employees to communicate not only by voice but also by video, instantaneous messaging, electronic mail, desktop sharing and more.
Increasingly changing old Private Branch Exchange (PBX) hardware, these cloud-based, omnichannel systems are often called Unified Communications (UC) or Unified Communications as a Service (UCaaS). At OceanCyber, we support various UC solutions from multiple vendors, including Microsoft 365 Business Voice.
To learn more about which business phone system is best for you, fill out the form to speak with one of our specialists to guide you through all the options.
What Business Phone Systems Does OceanCyber Offer?
As the world of IT and telephony converge, we’re proud to be the single source you can turn to for all the core business technology you need to guarantee business growth. OceanCyber offers a suite of cloud-based telephony services which delivers the voice capabilities your business needs, regardless of size. From implementation to the continued management of your office telephony, we offer consistent service and the best accessible call quality. We help you save money, improve employee productivity and enhance customer service. You get the most advanced features available. And you by no means have to worry about technology obsolescence or paying for upgrades sooner or later.
You get voice communications, chat, presence, mobility, collaboration, desktop sharing, faxing, voicemail and business SMS in a single platform and integrated suite of applications. Our geo-redundant and active-active architecture deliver the +99.99% uptime you demand
Get rid of equipment and carry your communications infrastructure with cloud-hosted VoIP communications. Enjoy the features you anticipate, including local, long distance, and international calling, voicemail, phone extensions, employees directory and retaining your existing phone numbers.
Cloud Call Center
We’re introducing your all-in-one virtual contact centre suite. Our platform has extremely dependable contact centre services, including around 900 agents. In addition, you get Automatic Call Distributor with Call Queuing, self-service via Interactive Voice Response, predictive outbound dialling, recording, administrative instruments and extensive integration capabilities.
Audio and Video Conferencing
Boost employee productivity and deliver better customer support with audio and video conferencing tools that work the way you work—by PC, laptop, tablet and cell phone. In the workplace or working remotely, your employees will keep in touch and remain productive with conference recording, screen sharing and more.
Team Collaboration Our solution integrates with Microsoft Teams and other collaboration applications. Share screens in broadcast mode for product demonstrations or in a fully interactive way for a collaborative work session. Use quick messaging, video chat and other tools to enhance collaboration and team cohesion.
Fax remains integral to many businesses, so it’s paramount to our business phone solution. Send faxes using a single fax number from anywhere. Send faxes from multiple formats, including HTML, Docx, pdf and jpg. Receive faxes via electronic mail. All faxes are encrypted, and our solution is HIPAA and SOX compliant.
Do your customers and employees prefer texting over talking or emailing? Then, put the power of Business SMS underneath their thumbs. Our solution lets employees send professional text messages to colleagues, clients and departments from their business number.
What Is Unified Communications?
Unified Communications (UC) is a telephone system that integrates several communication methods within a business, allowing staff to communicate and collaborate from almost any device with an Internet connection.
- Video conferencing
- Instantaneous messaging
- Desktop sharing
- Extension mobility (single number reach)
Softphone clients (apps that allow you to place and receive calls from your PC or cellular device)
In a world where conversations between businesses and clients are consistently changing, and the customer experience becomes increasingly digital, UC helps brands seamlessly deliver the experiences their clients demand.
Rise of the Digital Team
Millennials, now officially representing the largest share of the American workforce, have expected the freedom and flexibility of connected mobility. That is driving the rising demand for UC.
Increased mobility of staff
Staff work remotely more than ever, whether from home or an off-site workplace. These employees nonetheless need to communicate with colleagues by voice and video. A UC platform lets them do that.
Migration of applications to the cloud
The migration of applications to the cloud implies that employees also have the exact expectations for their communications tools. They want to communicate from any device, with no limits on when and how they can place calls, check voicemail, send messages and take part in video calls.
Advantages of Unified Communications
UC ensures a higher level of interaction throughout your dispersed team. It breaks down the silos between enterprise teams and ensures that you can still access the same secure system regardless of where you work.
Enhanced business communication
Give employees more ways to communicate with each other quickly and effortlessly.
Empower teams to collaborate across multiple time zones and locations quickly.
Allow your employees to work from anywhere to get more done.
Easily scale to meet peaks in demand with cloud-based communication tools.
Remove the need to invest in and maintain traditional expensive telephone systems.
Better user experience
Meet expectations for smooth, seamless communication with your brand.
As the world of IT and telephony converge, many companies find it convenient to use a single source for their core business technology, from implementation to ongoing management and maintenance. But, this is a much more cost-effective way to manage your business technology services beyond convenience.
The ROI of a Better Business Phone System with OceanCyber
When you migrate from a traditional, legacy business phone system to one that is more unified, expect to receive a greater return on your investment through appreciable cost savings.
- Cloud-based business phone systems lower your IT infrastructure costs since you cease paying for infrastructure upfront. Instead, you lease it monthly.
- The same goes for capital expenditures. For example, with cloud-based business phone systems, you reduce your upfront investment costs in hardware (such as phone handsets and video conferencing) because an increasing amount of your communications will take place over hardware that your employees already have (such as mobile phones and computers).
- A cloud-hosted voice also lowers your monthly bills because you have fewer monthly prices associated with maintaining, upgrading, updating and patching an on-premises phone system (since you no longer have one).
- You also see reductions in transaction-based costs (such as cost per international calling minute) because IP-based phone calls are significantly cheaper than calls placed over traditional land-line-based systems.
- Then there are the reductions in travel expenses. When your employees and teams begin communicating and collaborating more by video, voice, e-mail and messaging, they spend less on flights and hotels. In addition, meeting virtually is more inexpensive than meeting face to face.