Restaurant POS on DwumaPOS

Each open table is one sale. Name the tables the way floor staff already say them, such as T3 or balcony 2, not a number that only exists on a napkin. If the items live on different notes, the kitchen misses the change the customer asked for.

Send the kitchen ticket when the waiter confirms the order, not when the guest asks for the bill. The ticket shows those items and any change, so the pass is not guessing from a shout.

At the end of the meal, MoMo, cash, or card closes that same ticket. Split the bill on the POS. A second handwritten bill puts the food and the money in two places.

Many kitchens sell on the POS and still keep a second menu in WhatsApp. When a dish runs out, it can still appear on the phone, so you accept an order you cannot cook. On DwumaPOS the website menu is the same product list as the POS. A pickup or rider order appears on the POS, and the stock count goes down once.

This guide is for food: tables, kitchen tickets, and takeaway. If you also sell rooms, use the hotels and guesthouses setup. That setup puts the room bill and the restaurant on one POS.

Install POS Desktop on a Windows PC if you need to keep selling when the network drops. Cash, a card payment you record, a bank transfer, and MoMo you type in by hand stay on that computer and upload when you are back online. Starter and Business hold them for up to three days. Scale holds them for up to seven days. A live MoMo prompt, the sales report, moving stock between branches, and promotions wait for the internet. If you only use the POS in a browser, sales stop until the internet returns. Leave stock edits alone until those sales have uploaded, so the website and the POS do not show two quantities for one product.

Pickup and rider orders use the dishes the kitchen already cooks. Your own riders collect the order, hand it over, and record a photo, the customer’s name, and any cash. Cash on delivery is only for your own riders, and that cash sits on the original ticket when the order is fulfilled. When they are busy, you can turn on Dwuma network riders. For those jobs the customer pays by MoMo or card before the rider collects the food, then follows a track-order link with the rider’s name, phone number, and a map.

One report should show the covers, the voids, the comps, and what riders collected. If those numbers still live in three notebooks, the kitchen tickets are not finished yet. A live MoMo prompt that has not succeeded is not paid. Do not mark the food as paid, and do not clear the table’s sale, until your payment rule says it is paid.

Restaurants use the same plans as other shops. Setting up the shop is free. The 30-day trial starts when you open the shop for sales, on Starter, Business, or Scale. After the trial, Starter is GHS 149 a month, Business is GHS 249 a month, and Scale is GHS 399 a month. You can pay each month, or prepay for one to five years. One year uses the same monthly price. A longer prepay lowers that monthly rate.

On Starter the website is yourshop.dwumapos.com. Business and Scale can use your own domain, such as yourshop.com. Customer MoMo and card payments go to the Paystack or Hubtel account you connect. That money is not the DwumaPOS bill.

Create the shop first. The trial does not start until you open it for sales.