DwumaPOS for shops in Ghana

You choose which products appear on the website. Start with the items that leave the shelf every week. Leave complicated sizes, and anything a staff member must explain in person, off the site until the shop is comfortable. Ten honest items are better than two hundred that are already gone.

Use the name customers already ask for, plus the size or colour on the pack. A photo from your own shelf is clearer than a supplier picture of a different pack.

Just Fit Wear GH, a shoe shop in East Legon, keeps each size on that one list. If the pair is not in the shop, it is not for sale online. Lifestyles By Glo, a beauty shop in Accra, uses WhatsApp for advice. The bottles for sale stay on the POS and the website.

The customer is on the POS, on a phone, a laptop, or a Windows PC, not in a side chat. Add the items, then take MoMo on that sale. One receipt can take cash, card, and MoMo together, so a customer can pay part of the bill with MoMo and the rest in cash. Customers pay with MTN MoMo, Telecel Cash, or AT Money. Telecel Cash is the wallet people still call Vodafone Cash. Connect Paystack or Hubtel under Settings, then Payments. The money stays in your account. DwumaPOS does not hold it.

If a live prompt is slow, do not mark the sale paid a second time. Write three steps on a card by the counter: retry the prompt, cancel the stuck sale, or take cash.

The stock list lives on the POS. Starter is one branch, with unlimited products and three staff accounts. Business covers up to three branches and ten staff. Scale covers up to 50 branches and 200 staff. Each branch can see what is left, and the POS can warn you when an item is running low. Business and Scale include transfers between branches. Cashiers, supervisors, and managers do not all have the same access.

You do not build a second stock list for the website. A customer opens your shop link, orders, and chooses pickup or delivery. That order appears in the same list as counter sales, and the stock count goes down once. Train one person to pack website orders at that POS, so close of day is not a second app.

Choose the shop type that matches how you sell. DwumaPOS has setups for restaurants, pharmacies, salons, fashion, grocery, hotels, and more. The shop type changes the tools on the POS and the look of the website. The stock list is still one list. You still choose which of those items the website shows.

At checkout the customer chooses pickup or delivery from the areas you publish. Staff see packing, out for delivery, and ready for pickup on that same order. Your own riders sign in, accept the job, collect it at the shop, and record proof: a photo, the customer’s name, and any cash they collected. Cash on delivery is only for your own riders. When the order is fulfilled, that cash sits on the original sale. It is not a chat total you add at close.

When your riders are busy, you can turn on Dwuma network riders. For those jobs the customer pays by MoMo or card before the rider collects the order. The customer follows a track-order link and sees the rider’s name, phone number, vehicle, and a map. You can also connect a courier, such as Terminal Africa, on your own account. You are not buying bikes from DwumaPOS.

Install POS Desktop on a Windows PC if you need to keep selling when the network drops. Cash, a card payment you record, a bank transfer, and MoMo you type in by hand stay on that computer and upload when you are back online. Starter and Business hold them for up to three days. Scale holds them for up to seven days. A live MoMo prompt, the sales report, moving stock between branches, and promotions wait for the internet. If you only use the POS in a browser, sales stop until the internet returns. Leave stock edits alone until those sales have uploaded, so the website and the POS do not show two quantities for one product.

When the connection returns, open the sales list and confirm the waiting sales uploaded. Check one product that sold during the cut before you trust the website count. A receipt printer you already own, and a lamp or UPS on the PC, matter more than a new machine. Print one test receipt on a quiet afternoon so the night shift is not learning it in the dark.

Close of day is one POS report: cash in the drawer, MoMo that went through on those sales, and card on those sales. A MoMo total on a phone that was never entered on the POS is a second record.

If a live prompt has not succeeded, the sale is not paid. Do not hand the item over, and do not take it off the open list, until your payment rule says it is paid. Pickup orders follow the same rule. The sales report itself needs the internet.

Setting up the shop is free. The 30-day trial starts when you open the shop for sales, on Starter, Business, or Scale. After the trial, Starter is GHS 149 a month, Business is GHS 249 a month, and Scale is GHS 399 a month. You can pay each month, or prepay for one to five years. One year uses the same monthly price. A longer prepay lowers that monthly rate.

On Starter the website is yourshop.dwumapos.com. Business and Scale can use your own domain, such as yourshop.com. Customer MoMo and card payments go to the Paystack or Hubtel account you connect. That money is not the DwumaPOS bill.

Create the shop first. The trial does not start until you open it for sales.