Having a phone system could sound quaint in this present day of social media, messengers, live chat, email, smartphones, Slack, Trello, and so on. However, typically there’s nothing like picking up the phone and having a one-to-one conversation together with your customers, clients, partners, or distributors to build rapport, and speed up the sales process.
As well as, customers still anticipate businesses to list a phone number as a way for them to talk to a “real person.”
The excellent news is, that we’re no longer limited to the good old landline. There are various choices to select from and this is what you must think about when choosing a phone system for your business:

1. Plan For Your Business Progress

Putting in a new phone system is a commitment of time and resources so you must make sure the technology you choose can maintain your business for the foreseeable future.
Have a look at your business plan and envision what number of staff members will need a phone line in three to five years. Based on this projection, choose a phone system solution that may support your current needs without hindering the growth of your business.

2. Identify Important Features

Every business has different communication needs. Identify the must-have features before comparing plans and providers so you do not find yourself paying for bells and whistles that you don’t need.
For instance, do you have a receptionist or will callers be directed to an auto-attendant to succeed as individual employees? Do you want a conference call or call forwarding feature? Do you require a voice mail system?

3. Consider Device Options

Does your business require a conventional phone system that includes physical office phones or do staff have more location flexibility so a virtual phone service that relies on laptops and mobile devices would work better? If yes, you may wish to take a look at the potential of using a softphone application – they could be a good choice for certain types of businesses that do not need physical desk phones.
A workplace with one physical location has different requirements compared to a business with several locations. Meanwhile, a company that has a large remote workforce could have other priorities.

4. Match Technologies With Your Needs

How you propose to make use of telecommunications technology will impact your choice of device and provider.
Private Branch Exchange (PBX) techniques put the phone technology totally on a piece of {hardware}. Generally known as “landline,” PBX provides a stronger connection and extra reliable service but it’s more expensive than alternatives such as digital phone systems or VoIP (Voice over Internet protocol.)
VoIP harnesses the ability of the Internet to provide many features comparable to automated voicemail, conference calls, call recording, and others. It is usually less expensive, works on computers, and integrates with a wide range of software programs.
A virtual telephone system is a good choice for companies with many staff working in multiple locations. It operates on an employee’s mobile or home phone network and provides many different features.
Choose the Proper Phone System For Your Business

The choice to purchase a new phone system can affect the operation of your business for years to come.
Nonetheless, there’s no one-size-fits-all answer in terms of choosing the proper business phone system. You need to think about the pricing structure and weigh it against reliability, security, mobility, support, and features.
Also, IT and telephony are converging. Understanding what this trend means for your business operation may also help you take advantage of the technologies and the efficiencies.

Right here at Oceancyber, we’re experts in both areas so we can help you combine your communication needs with your IT infrastructure to save cost while increasing productivity.
Request a free telephony consultation to see how you can get the perfect of both worlds.

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