The NGO Lacks Up-To-Date Technology and Process

A prominent nonprofit organization based in Ghana was in the throes of getting ready for its annual convention.
This occasion was the most significant source of revenue for the whole year, so it was essential it went off without a hitch. Unfortunately, as luck would have it, four days before the massive event, one of their servers failed. They could not access any of the data related to the event, which meant that the work ground was halted. At the time, this nonprofit organization didn’t have a Managed IT Services Provider on contract, and their IT team was in panic mode.


Migrating To Cloud Data Backup Solutions

The excellent news was that the organization had a cloud-based information backup resolution. The bad news was that it might take time – usually days or even weeks – to restore the data with file-level backup, which they had in place. Oceancyber was referred to as to help and immediately dispatched a system admin to the site. However, the admin needed to start from scratch to restore the server to working order because of the backup size, which means procuring new {hardware} and installing the operating system, applications, configuration, and access permissions.

The Oceancyber IT crew worked 24 hours daily for two days straight to rebuild the server. Day three began with the tedious task of downloading individual information from the cloud backup and attempting to put them back where it belonged. Miraculously, they recovered the organization’s data before the occasion, but it was a nail-biting exercise that would have been a disaster. Oceancyber recommended they migrate from their outdated cloud backup solution, which only supported file backup, to a more robust solution which helped image-based data backup.


Studying The Importance of True Business Continuity Planning

Regardless of having a competent IT team on site, it is hard to keep up with continual technological changes, particularly staff turnover. There is a massive difference between a file backup and an image-based backup. However, no one ever thought to question what was in place.
After the occasion, Oceancyber was requested to provide IT consultation services to recommend and implement a data protection platform that didn’t just “back up” the data but one that might allow for proper business continuity should the worst occur. It includes documenting a business continuity plan that outlines the exact emergency response and recovery methods that must be considered, an essential part of a complete strategy.
Oceancyber was additionally requested to regularly help their IT team in a co-managed IT model, offloading the team of routine tasks that had been stopping them from taking a step back and launching more strategic IT initiatives.

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